Sharon Taylor (1)
Forfatter af Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management
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Om forfatteren
Sharon Taylor is the President of Aspect Group Inc., a globally recognized ITSM company. Taylor's ITSM career spans decades, and she is a Fellow of the Institute of Service Management. Taylor is the author of many ITSM books and is considered a foremost thought-leader in the ITSM industry. She vis mere transformed the ITSM industry with her ground-breaking work on ITIL V3. vis mindre
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Medlemmer
Statistikker
- Værker
- 2
- Medlemmer
- 15
- Popularitet
- #708,120
- ISBN
- 5