An integrated and up-to-date treatment of applied stochastic processes and queueing theory, with an emphasis on time-averages and long-run behavior. Theory demonstrates practical effects, such as priorities, pooling of queues, and bottlenecks. Appropriate for senior/graduate courses in queueing theory in Operations Research, Computer Science, Statistics, or Industrial Engineering departments. (vs. Ross, Karlin, Kleinrock, Heyman)