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Delivering Happiness: A Path to Profits,…

Delivering Happiness: A Path to Profits, Passion, and Purpose (udgave 2010)

af Tony Hsieh (Forfatter)

MedlemmerAnmeldelserPopularitetGennemsnitlig vurderingOmtaler
9822616,392 (3.83)6
Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.
Titel:Delivering Happiness: A Path to Profits, Passion, and Purpose
Forfattere:Tony Hsieh (Forfatter)
Info:Grand Central Publishing (2010), Edition: 1, 253 pages
Samlinger:Dit bibliotek

Work Information

Delivering Happiness: A Path to Profits, Passion, and Purpose af Tony Hsieh


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A great book on doing exceptional customer service on a higher level. If you're working for a company that has an adversarial or negative attitude toward customer service and making people happy you should probably read this book, at least the portions pertaining to CS. Not very well-written, which Hsieh admits up front (no ghostwriter here)—he relies a bit too much on storytelling. I had to skim around relentlessly, but I was also inspired to look at serving customers in fresh ways. Recommended. ( )
  wyclif | Sep 22, 2021 |
Adult nonfic; business/customer service. Everyone can learn something from Tony Hsieh, but like the Fish! training, the information tends to be forgotten soon afterwards. The main points I can remember are the first two "core values": 1. provide WOW with every transaction (I'm paraphrasing--has to do with WOWing everyone, not just customers, with extreme kindness and fantastic service), 2. create fun, and a little weird (has to do with the culture of the organization as well as customer interaction). The other thing I remember was that customer service permeates the entire organization (Zappos' marketing team was abandoned in favor of providing excellent customer service in all other aspects of the business). ( )
  reader1009 | Jul 3, 2021 |
I bought this book on March 22, 2011 and knew that it is a good one. Yet, I haven't read it till now, after 2.5 years. It was a fast read. I completed it in 3 days. What I would say is that I agreed with most of the suggestions and practices at Zappos and I believe that if any companies do those principles, it would yield nothing less than happiness and success. What would surprised me the most not the success at Zappos. It was not. What kept me to keep reading was that my partners at KMS (the company I co-founded 4 years ago) and I have implemented many things exactly as Tony suggested (book reading, culture creating, make KMS as a second family rather than a company, find many brothers and sisters in KMS instead of just co-worker,...). And none of us knew about Zappos and the stories once we collectively did it at KMS. Amazing to read through the book and just feel like Tony write the principles that we've been implementing at KMS:-), except that we're not in the same business and of course, would need to change the name to call KMS :). Now, we have more confidence at KMS to build a great company, I would say, in the next 5 years. We have 5 years to get to the 10th anniversary. Not long and not short. Thanks for sharing all of the good things at Zappos and inspire people like me and my partners, brothers and sisters at KMS to do the right thing. Pursue the higher purpose in life.

Below are some real quick notes from reading the book. Thanks once again to Tony and Zappos.
- “We either make ourselves miserable or we make ourselves strong. The amount of work is the same.” —Carlos Castaneda
- “It is amazing what you can accomplish if you do not care who gets the credit.” —H. S. Truman
- When you walk with purpose, you collide with destiny. —Bertice Berry
- The number of good friends an employee has at work is correlated with how engaged that employee is.
- “In the pursuit of knowledge, something is added every day. In the pursuit of enlightenment, something is dropped every day.” —Lao-tzu
- Focus on building as our asset a pipeline of people in every single department with varying levels of skills and experience, ranging from entry level all the way up through senior management and leadership positions.
- I decided early in my career that I would create relationships and opportunities that would stand the test of time, and I was fortunate that I could rely on many of the relationships I’d already built.
- Another common trap that many marketers fall into is focusing too much on trying to figure out how to generate a lot of buzz, when really they should be focused on building engagement and trust.
- To keep our culture strong, we wanted to make sure that we only hired people who we would also enjoy hanging out with outside the office.
- I realized there was something unique about Zappos when I looked around and saw that all of my friends happened to be my co-workers too.
- Go for positive expected value, not what’s least risky.
- Ultimately happiness is really just about enjoying life.
- I made a list of the happiest periods in my life, and I realized that none of them involved money.
- I’ve also always been an avid book reader. At Zappos, we encourage our employees to read books from our library to help them grow, both personally and professionally. There are many books that have influenced our thinking at Zappos and helped us get to where we are today.
( )
  viethungnguyen | Dec 7, 2020 |
I listened to the e-book using Libby, borrowed from the Toronto Public Library. I had heard about Zappo's and was excited to listen to both Tony's story and learn Zappo's. There are some great examples of team work and leadership, and I look forward to trying to some things out at work. If you’re in a formal leadership role, I think this book will Benoit you. You'll just need to tease out the lessons that are given from the context of a billion dollar company.

Four stars only because it was a bit verbose in places. ( )
  DwaynesBookList | Aug 14, 2020 |
Good initial message about rethinking corporate culture but the lack of voice and all the employee submitted essays killed it for me. He didn't share much true insight. ( )
  bsmashers | Aug 1, 2020 |
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Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.

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