Using the right phrase at the right moment can make all the difference. It can generate real interest in you, provoke more questions, and show an interviewer that you are the right person for the job. The same applies to written communications such as letters or e-mails and to voice mail messages. Like learning a foreign language, these phrases, when practiced carefully and used properly, become natural and powerful techniques by which to express ones self. The advice, materials, and phrases in Beyond the Resume arm you with appropriate actions to take, and phrases to use. It is not the intent of the book to "prop you up" to sound like something you are not. Instead, it is to help you speak to your strengths, experience and job know-how. The book is a "soup to nuts" kind and takes you from the point of initial contact with the hiring authority, through interviewing, and on to closing the deal.