"From the organizational experts at FranklinCovey, an essential guide to becoming the great manager every team deserves"-- "If you're like the millions of people who've made the challenging but rewarding leap to first-time manager, you might not be sure what your next move is. What made you a successful employee won't necessarily make you a great manager, and the reality is that most people don't receive formal leadership training until twelve years after their promotion into management. FranklinCovey's Everyone Deserves a Great Manager delivers the guidance you expect to receive when you're promoted: the support, understanding, strategies, and tactic to develop as a leader and turn your people into an engaged, high-performing team. Based on nearly a decade of research, the 6 Critical Practices will give you a head start in building the competence and confidence you need to succeed as a first-time manager."--book jacket