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Indlæser... The Ten Principles Behind Great Customer Experiences (Financial Times Series)af Matt Watkinson
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Hæderspriser
Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world? improvements to your customers ? experiences, whatever your business? does and whoever you are. For managers, leaders and those starting a new business , the book shows that making improvements customers will appreciate doesn ?t need to be complicated or cost a fortune. No library descriptions found. |
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