Emne: Consumer satisfaction

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Bøger med dette emneord

• Don't Go to the Cosmetics Counter Without Me af Paula Begoun (278 eksemplarer)
• The Ultimate Question: Driving Good Profits and True Growth af Fred Reichheld (196 eksemplarer)
• The Loyalty Effect: The Hidden Force Behind Growth,… af Frederick F. Reichheld (181 eksemplarer)
• Customer Satisfaction is Worthless, Customer Loyalty is… af Jeffrey Gitomer (174 eksemplarer)
• If Disney Ran Your Hospital: 9 1/2 Things You Would Do… af Fred Lee (113 eksemplarer)
• Bag the Elephant!: How to Win and Keep Big Customers af Steve Kaplan (63 eksemplarer)
• Satisfaction: How Every Great Company Listens to the Voice… af Chris Denove (63 eksemplarer)
• The Service Profit Chain af James L. Heskett (61 eksemplarer)
• The Joyless Economy: The Psychology of Human Satisfaction af Tibor Scitovsky (53 eksemplarer)
• Customer-centered Growth: Five Proven Strategies For… af Richard Whiteley (48 eksemplarer)
• The Art of Pricing: How to Find the Hidden Profits to Grow… af Rafi Mohammed (47 eksemplarer)
• 50 Powerful Ideas You Can Use to Keep Your Customers af Paul R. Timm (45 eksemplarer)
• The Best Service is No Service: How to Liberate Your… af Bill Price (42 eksemplarer)
• Business Process Mapping: Improving Customer Satisfaction af J. Mike Jacka (40 eksemplarer)
• Simply Better: Winning and Keeping Customers by Delivering… af Patrick Barwise (38 eksemplarer)
• Be the Elephant: Build a Bigger, Better Business af Steve Kaplan (35 eksemplarer)
• Built for Use: Driving Profitability Through the User… af Karen Donoghue (34 eksemplarer)
• Free, Perfect, and Now: Connecting to the Three Insatiable… af Robert Rodin (29 eksemplarer)
• The Market Driven Organization: Understanding, Attracting,… af George S. Day (28 eksemplarer)
• Keeping Customers for Life af Joan Koob Cannie (27 eksemplarer)
• Fabled Service: Ordinary Acts, Extraordinary Outcomes… af Betsy Sanders (26 eksemplarer)
• Managing Customer Value: Creating Quality and Service That… af Bradley Gale (25 eksemplarer)
• Mass Affluence: Seven New Rules of Marketing to Today's… af Paul Nunes (25 eksemplarer)
• Stop Selling, Start Partnering: The New Thinking About… af Larry Wilson (25 eksemplarer)
• Aftermarketing: How to Keep Customers for Life Through… af Terry G. Vavra (22 eksemplarer)
• Beyond Customer Satisfaction to Customer Loyalty: The Key… af Keki Bhote (21 eksemplarer)
• The Dollarization Discipline: How Smart Companies Create… af Jeffrey J. Fox (20 eksemplarer)
• The 6 Imperatives of Marketing: Lessons from the World's… af Allan J. Magrath (20 eksemplarer)
• Delivering Satisfaction and Service Quality: A… af Peter Hernon (20 eksemplarer)
• Improving Your Measurement of Customer Satisfaction: A… af Terry G. Vavra (17 eksemplarer)
• The Solution-Centric Organization af Keith M. Eades (15 eksemplarer)
• Excellence Every Day: Make the Daily Choice-Inspire Your… af Lior Arussy (14 eksemplarer)
• Leadership and the Customer Revolution: The Messy,… af Gary Heil (14 eksemplarer)
• Meeting of the Minds: Creating the Market-Based Enterprise af Vincent P. Barabba (14 eksemplarer)
• Consumer-Driven Health Care: Implications for Providers,… af Regina E. Herzlinger (13 eksemplarer)
• 1,001 Ways to Keep Customers Coming Back: WOW Ideas That… af Donna Greiner (12 eksemplarer)
• Measuring Customer Satisfaction: Development and Use of… af Bob E. Hayes (11 eksemplarer)
• Libraries act on their LibQUAL+ findings : from data to… af Fred M. Heath (11 eksemplarer)
• Measuring and Managing Customer Satisfaction: Going for the… af Sheila Kessler (7 eksemplarer)
• Achieving impressive customer service : 7 strategies for… af Wendy Leebov (7 eksemplarer)
• Ama Handbook for Customer Satisfaction: A Complete Guide to… af Alan Dutka (6 eksemplarer)
• Taking Charge and Letting Go af Bert A. Spector (5 eksemplarer)
• Ask!: The Revolutionary New Guide for Getting Total… af Barbara Rollin (4 eksemplarer)
• The Saturn Difference: Creating Customer Loyalty In Your… af Vicki Lenz (4 eksemplarer)
• What's the secret? : to providing a world-class customer… af John R. DiJulius (4 eksemplarer)
• The Customer Delight Principle : Exceeding Customers'… af Timothy L. Keiningham (4 eksemplarer)
• Field Service Management: An Integrated Approach to… af Arthur V. Hill (3 eksemplarer)
• Service Excellence: The Customer Relations Strategy for… af Wendy Leebov (3 eksemplarer)
• Designing and Delivering Superior Customer Value: Concepts,… af Art Weinstein (3 eksemplarer)
• Promettez beaucoup, livrez davantage af Alain Samson (1 eksemplarer)

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