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Værker af Scott McKain
What Customers Really Want : How to Bridge the Gap Between What Your Organization Offers and What Your Clients Crave (2005) 41 eksemplarer
ALL Business is Show Business: Create the Ultimate Customer Experience to Differentiate Your Organization, Amaze Your… (2002) 26 eksemplarer
Collapse of Distinction: Stand out and move up while your competition fails (NelsonFree) (2009) 26 eksemplarer
Create Distinction: What to Do When ''Great'' Isn't Good Enough to Grow Your Business (2013) 10 eksemplarer
7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience: How Every Employee… (2014) 4 eksemplarer
ALL Business is STILL Show Business: Create Distinction and Earn Standing Ovations From Customers in a… (2017) 3 eksemplarer
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7 Tenets of Taxi Terry: How Every Employee Can… af Scott McKain
Not really impressed. I know he states in the beginning that there is nothing new or original and that pretty much sums it up.
I picked up "What the Customer Wants" [NOT this book] at the library and thought it was a crock. One shelf over, I found relief in "What Customers Really Want". Despite my initial fears, it does a good job of steering away from being just another jingoistic throw-away management fluff piece, and gets down to six very frank points of view on what's wrong with customer service, product development and general management at many companies - and what to do about it.
The problems are depressingly common - the companies I've worked at all suffer from one or more of the problems named in this book - but this is one of the few books that addresses the issues so plainly.
more at http://pratalife.blogspot.com/2008/07/what-customers-really-want.html… (mere)
The problems are depressingly common - the companies I've worked at all suffer from one or more of the problems named in this book - but this is one of the few books that addresses the issues so plainly.
more at http://pratalife.blogspot.com/2008/07/what-customers-really-want.html… (mere)
Statistikker
- Værker
- 10
- Medlemmer
- 117
- Popularitet
- #168,597
- Vurdering
- 3.1
- Anmeldelser
- 2
- ISBN
- 20
- Sprog
- 1